Job Information
Commonwealth Care Alliance Engagement Center Operations Intern in Boston, Massachusetts
Why This Role is Important to Us:
Commonwealth Care Alliance (CCA) is thrilled once again to host its Summer Internship Program for clinical and non-clinical departments!The Internship Program is open to undergraduate and graduate students from across the country. CCA Internships are a valuable way for students to obtain real-world experience, gain exposure to a specific field, build their network for the future, and support our members and communities. This program is a great way for CCA to attract and develop exceptional talent as we continue to grow.
The mission of CCA Engagement Centers are to promote and enhance high-value, high-quality, patient-centered care for members with complex medical and social needs and disabilities by providing a supportive, non- judgmental environment that allows members to freely engage, socialize, and interact with peers and CCA staff. The Engagement Centers are staffed with an interdisciplinary care team allowing for an alternative site of care to emergency departments. The Engagement Centers provide substantial benefits to CCA and members through empowering self-advocacy, engagement, access to primary care, community resources, educational and vocational activities.
The Engagement Center Operations Intern will play a substantial role in managing data across the program, performing data entry (eg for program rosters), reviewing and performing quality checks on data entered by others, supporting the development of monitoring systems to ensure data integrity, and aggregating and analyzing data. They will run reports in various systems and present it in a way to support business decisions and communicate performance on required metrics. They will also support the writing of policies and procedures and development of program materials and presentations, and partner with the sites to develop, monitor and maintain effective filing systems. They will flexibly support program operations on-site as needed.
What You'll Be Doing:
Streamline and improve data collection process
Review and understand the current manual data collection process
Develop and maintain a streamlined data collection process to keep the rosters and program data up to date
Reconcile the daily data collection with the ongoing roster of unique member visitors
Educate the team on the data collection process so the system will remain in place following the internship
Perform data quality checks, and additional data review steps, to ensure data integrity
Validate data inconsistencies with the program leadership as needed
Monitor and ensure standardization of data collection across sites (Boston and Springfield)
Data reporting/management
Partner with Site Managers and centralized leadership to develop rosters or reports to facilitate business need for data sharing with the team with fast turnaround
Develop a cadence for predictable report distribution to leadership from internal rosters
Develop and maintain month over month statistics for performance management
Work collaboratively with leadership and team to develop efficiencies or adaptations as the program grows
Share innovative and creative ideas to improve end user ease of data capture and/or data integrity and reporting
File management
Maintain clear understanding of programmatic requirements and on-site operations, and proactively work with sites to establish and maintain both hard copy and electronic filing systems. Monitor filing systems at both sites; facilitate rapid sharing of best practices, standardization and continuous improvement.
Operational and programmatic support
Document program processes in operational playbook and support the development of various materials and presentations to support operations.
Flexibly support Engagement Center operations and program as needed. This may include providing operational support on-site, ordering and distributing supplies, and assisting with troubleshooting issues that arise.
Other duties as assigned.
Additional Information
Onsite - 30 Northampton St, Boston MA
All internships will be paid standard and competitive rates for undergraduate and graduate levels ($23 and $25 per hour respectively). Internships are expected to be full-time through the duration of the program.
What We're Looking For:
Required:
Undergraduate student currently enrolled or a recent graduate within the last 2 years
Minimum 1 year of relevant data entry and data analysis experience required, reliably and accurately entering data and checking data quality
Experience with business writing, developing policies and procedures
Advanced Excel skills including pivot tables, lookup functions, etc.
Excellent skills with Word and PowerPoint.
Excellent operational business writing skills – ability to draft policies and procedures
Meticulous attention to detail and organizational skills
Demonstrated ability to describe and assess a simple business problem
Demonstrated ability to define a solution to a simple business problem and develop a plan for resolution
Must be able to work collaboratively and create an atmosphere of trust and respect within project teams and with external partners
Must be highly organized and self-directed with a proven ability to work with supervision on departmental and cross-functional projects of a diverse nature
Requires excellent interpersonal skills in order to communicate and work with staff and external partners of all skill and experience levels
Must be able to exercise a high level of diplomacy to recognize politically sensitive issues
Ability to multi-task and switch gears quickly / effectively
Ability to take personal initiative and work independently, as well as part of a team
Desired:
Graduate student currently enrolled or a recent graduate within the last 2 years
3 years of data entry and data management experience
Experience with Efforts to Outcomes (ETO) database
Experience developing, maintaining, and training others on file systems
Experience in shelters, health care, social service or related environments.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.