Commonwealth Care Alliance Jobs

Why This Role is Important to Us:

Commonwealth Care Alliance (CCA) is thrilled once again to host its Summer Internship Program for clinical and non-clinical departments!The Internship Program is open to undergraduate and graduate students from across the country. CCA Internships are a valuable way for students to obtain real-world experience, gain exposure to a specific field, build their network for the future, and support our members and communities. This program is a great way for CCA to attract and develop exceptional talent as we continue to grow.

The summer internship will be supporting CCA’s work with Senior Care Options (SCO) delegated primary care sites and One Care (ICO) Health Home sites. CCA contracts with and works very closely with five delegated primary care sites in Eastern Massachusetts that have demonstrated outstanding commitment to delivering patient-centered care to seniors 65-years-old and up in underserved communities and with eight behavioral health and primary care organizations to MassHealth recipients 18- to 64-years-old. These sites have extensive experience in serving a frail elder population and adult members with serious mental health and medical needs. The resources and models of care of these sites are highly aligned with the needs of our members. CCA has delegated the care management of SCO and ICO members to these sites so that their care managers work together with providers in coordinating social supports with health delivery and extending primary care into the home setting.

Reporting to the SCO Delegated Sites Program Analyst, the Provider Partnerships and Performance Intern is a member of the Delegation Partnerships and Performance Team. The intern will undertake a variety of administrative tasks as well as assist both SCO Delegated Sites and Health Homes teams in daily management of key operational accuracies to include reporting, communications, and the onboarding and offboarding functions for new external partner employees. They will also collaborate with cross-functional departments such as Business Intelligence, IT, Clinical Informatics, Population Health, and Clinical Operations. This role is responsible for authentically engaging with colleagues and provider partners across CCA’s health system.

What You'll Be Doing:

Provide Project Management and Meeting Support to SCO Delegated Sites and Health Homes Team

• Developing agendas, taking and disseminating notes, documenting action steps, communication and follow-up with members of group with the oversight of the Director

• Support ad hoc meetings and trainings

• Maintain outline of all reporting shared with provider partners

• Develop CCA Resource Guides to promote strong communication and collaboration between CCA and provider partners

• Assess state of CCA programs (Mobile Integrated Health, Hospital to Home, Complex Care Self-Management, PCA Assessment) utilization and codify processes. Work with Director to improve processes based on assessment.

Operations Management and Support

• Review and develop Table of Contents for the Health Homes Extranet folders

• Develop resource guides and organize team folders and team pages for SCO Delegated Sites and Health Homes

• Update current SCO Delegated Sites Looker reference guides to reflect changes to existing dashboards and automated delivery services

Data project

• Work with Provider Network Strategy Analytics Manager to analyze data related to SCO Delegated Sites and Health Homes

• Project to be designed closer to start date

• Disseminate information to SCO Delegated Sites and Health Homes

• Assist in drafting communications of CCA updates to both teams

• Ad hoc emergency communications on behalf of both teams

Strategic Work

• Independent Project focused on enhancing program operations

Additional Information

• All internships will be paid standard and competitive rates for undergraduate and graduate levels ($23 and $25 per hour respectively). Internships are expected to be full-time through the duration of the program)

• Hybrid position

What We're Looking For:

Required:

• Undergraduate student currently enrolled or a recent graduate within the last 2 years ORGraduate student currently enrolled or a recent graduate within the last 2 years

• Working with internal and external stakeholders

• Presentating to large groups

• Data reporting and reviewing data sets

• Collaboration within a team and working on team projects

• Strong writing skills

• Organization Skills

• Reporting Capabilities

• Highly organized and self-directed

• Ability to work cross-functionally and collaboratively

• Computer skills: Microsoft office

Desired:

• Basic data analytics training

• Developing reports and summaries

• Writing SOPs and Reference Guides

• Coordination of large scale implementations and daily troubleshooting of operational concerns

• Ability to multi-task and switch gears quickly / effectively

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.